Refund Policy

Digital Product Notice

All products sold on this website are digital downloads. No physical items are shipped.

Due to the nature of digital content, all sales are considered final once the product has been delivered or accessed.

No Refunds After Delivery

Because digital files cannot be “returned” once downloaded or accessed, we do not offer refunds, exchanges, or cancellations after purchase.

By completing your purchase, you acknowledge and agree that you waive any right to a refund once the files have been delivered.

Delivery Issues

If you do not receive your download link within the stated delivery timeframe:

  • First, check your spam or junk folder.

  • Ensure the email used at checkout matches your account details (if applicable).

  • Contact support with your purchase email.

We will verify your purchase and ensure you receive access to your files.

Duplicate Purchases

If you accidentally purchase the same product more than once, contact support within 24 hours of the transaction. Verified duplicate purchases may be refunded at our discretion.

Technical Issues

If you experience technical problems accessing or using the files:

  • Contact support with a clear description of the issue.

  • Include screenshots where possible.

We will provide assistance to ensure the product functions as described.

Refunds will not be issued for lack of technical knowledge, compatibility issues not stated on the product page, or failure to read product requirements before purchase.

Chargebacks & Disputes

Initiating a chargeback without contacting support first may result in permanent suspension of access to all purchased products.

We encourage customers to contact us directly so we can resolve any issues quickly and professionally.

Contact

For all support inquiries, please contact:

lexpaterson42@gmail.com